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Privacy Statement

Anchoram Privacy Policy

The Anchoram Consulting and Anchoram Contracting (Anchoram) is committed to protecting personal information and will take all reasonable steps to secure the personal information it holds.

Anchoram understands the importance of privacy and is committed to collecting and handling personal information in accordance with all applicable privacy laws including the Australian Privacy Act 1988 (Cth) (‘Privacy Act’) and the Australian Privacy Principles (‘APPs’).

Anchoram is also committed to complying with the applicable overseas privacy laws to the extent that we collect the personal information of individuals who are located or resident in the location of collection.

This Privacy Policy describes how Anchoram handles your personal information in accordance with the Privacy Act and applicable privacy laws.

Anchoram may update this Privacy Policy and schedules for specific regions from time to time. The current version will be published on our Anchoram Websites.

Types of Personal Information Anchoram Collects and Holds

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in material form or not.

Anchoram collects and holds personal information when you engage with us, make inquiries with us, download our publications and other digital assets, sign up to our newsletters, or interact with our websites and social media accounts. This includes your name and contact details (such as address, email address, mobile number, etc).

In addition, we may also collect and hold other personal information in order to provide our services. The information collected will vary depending on the products and services that you use and may include some, or all, of the following:

  • General information: Your name, gender, date of birth, country of residence and / or country of birth, visa information, next of kin, preferred language.
  • Identification: Passport, drivers’ licence, Medicare card, birth certificate or other identification details (which may include your image).
  • Contact details: Your home address, work address, mail address, email address, phone numbers, social media handles, and other ways to contact you.
  • Your education and employment information: Your student or employer identification, education qualifications, education transcripts, scores, or other evidence, employer information, position title, resume, work experience, or other relevant employment information.
  • Your use of our products and services: Information on whether you have purchased, used, or indicated interest in any of our products or services.
  • Payment information: Bank account details and other financial information.
  • Our interactions with you: Enquiries, feedback, complaints, compliments, responses to surveys, records of any correspondence and interactions with us and our staff (including in person, online, by telephone or email and via social media), or other forms of interaction.
  • Your use of our website and applications: Your IP address and details of how you use the website or apps.
  • Other: marriage certificate, tax ID numbers and superannuation/insurance reference numbers.

At times, your use of some of our products and services may require us to collect additional information from you. This information will only be used to provide you with those services or to support your use of those services.

Sensitive information

Under the Privacy Act, ‘sensitive information’ means information or an opinion about an individual’s:

  • racial or ethnic origin
  • political opinions
  • membership of a political association
  • religious beliefs or affiliations
  • philosophical beliefs
  • membership of a professional or trade association
  • membership of a trade union
  • sexual preferences or practices
  • criminal record, or
  • health information and genetic information about an individual that is not otherwise health information.

Anchoram does not collect sensitive information except with your informed consent.

Why Anchoram Collects Personal Information

Anchoram will use your personal information in order to communicate with you and provide you with our various services, including for the purposes set out below:

  • To align customer needs with the appropriate resources
  • seeking a better understanding of member needs in order to continually develop and improve membership products and services
  • meeting its legal obligations
  • processing and assessing Anchoram Consulting applications or inquiries
  • to provide Anchoram clients and potential clients with information and updates about Anchoram including the services Anchoram provides and to make clients aware of any new and additional products and services.
  • to verify clients and potential client’s identity for the purposes of communicating and providing services
  • various business planning and accounting purposes
  • to improve our products and services, and better understand clients and potential client’s needs; and
  • for considering the suitability of job applicants for, and contacting those suitable applicants in relation to, current and future roles with Anchoram.

Any non-identifiable personal information that is collected from your website visits is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this website.

How Anchoram Collects Personal Information

The personal information we require to deliver our products and services is usually collected directly from you:

  • using physical, electronic or online forms;
  • via the internet including websites and social media;
  • via email;
  • via telephone, digital collaboration and/or facsimile;
  • via face-to-face contact
  • Work colleagues and/or referees
  • Previous or current employers.

When collecting personal information by whichever means, Anchoram will take reasonable steps to provide the appropriate notices and obtain relevant consents in accordance with the Australian Privacy Principles. Most information is collected directly from the individual. Anchoram may also obtain some personal information from third party sources. In such cases Anchoram will require a warranty from the third party that the information has been collected in accordance with Australian Privacy Principles, including notification that the information may be disclosed to organisations such as Anchoram or requisite consents had been obtained.

Anchoram may keep unsolicited personal information (personal information Anchoram receives that we have taken no active steps to collect) if the information is reasonably necessary for one or more of our services or activities.

Disclosure of Personal Information

Anchoram may, from time to time, disclose your personal information to:

  • our employees, affiliates, controlled entities, contractors (or sub-contractors) or other third party service providers in order to provide our services, including (but not limited to) IT service providers, cloud providers
  • our professional providers or advisors (e.g. lawyers, accountants, business advisors);
  • third parties with whom Anchoram has commercial or other contractual arrangements with to provide services or benefits to Anchoram clients and potential client’s
  • credit reporting agencies, courts, tribunals and regulators if you fail to pay for the services provided to you; and
  • any other individual or third party for any authorised purpose with your consent or when authorised or required by law.

Anchoram may disclose personal information for secondary purposes that are related to the primary collection purpose but only in situations where it is reasonable to expect such information to be disclosed. Typically, this would be for internal business practices (auditing, product development, IT support and service providers, credit and collection agencies etc).

Direct Marketing

Anchoram markets products and services is important for us to fulfil our role. We use a number of direct marketing strategies and channels including email, mail, SMS, social media and telephone to provide you with information relating to our products and services that we reasonably think may be of interest to you. Anchoram will provide you with a way of opting out of receiving direct marketing communications or you can Opt-Out by contacting the Chief Operating Officer on <insert preferred email address>.

Anchoram will never sell, trade, lease or rent any personally identifiable information to other organisations except as stated and agreed when collecting information from clients, potential clients, staff or other persons.


Our website uses cookies to provide the functionality necessary to deliver our products and services. Our website also uses a number of third party services such as analytics and security that also utilise cookies. We do not control these third parties or their cookies and we refer you to the third party’s website for details on how they use their cookies.

Cookies in use may identify individuals who log into our website. You can reject cookies by changing the settings on your browser but doing so may limit your functionality and user experience within our site.


Our website uses analytics platforms that allow us to better understand how users experience our website and applications. These services do not identify individual users or associate member and customer IP addresses with any other data held by those platforms. The type of information that is collected includes:

  • type of device being used to access the website;
  • country where user is located;
  • time on a page;
  • bounce rate - the number of users that enter and leave the same page (expressed as a percentage);
  • channel; and
  • other metrics as required.

How Anchoram Protects Personal Information

Securing and protecting data is an issue that Anchoram takes very seriously. Anchoram has implemented technology and security processes to protect the personal information that we collect and we take all reasonable steps to protect it. User identifiers and need to know are also used to control access to your personal information.

Anchoram maintains all personal information in controlled environments that are secured against unauthorised access. Verification of identity is required before information is released to any person. including a member.

Anchoram uses trusted providers for the supply and management of Anchoram ICT services.

Access, Correct, Update or Delete Personal Information

You have the right to seek access to the personal information we hold on you. Clients, staff and anyone who has supplied personal information to Anchoram can access the personal information we hold on them by contacting our Privacy Officer by email at <insert email address>. The person seeking access will be asked to verify their identity before the information is released.

Anchoram will take reasonable steps to ensure that personal information held is current, accurate and complete. You have the right to request access to your personal information and to request its correction or deletion. You can also request to access and correct/delete your personal information by contacting our Privacy Officer by email at <insert email address>.

Contracted Service Providers

Contracts with all service providers/consultants whose service involves access to personal information must be subject to contract terms that are compliant with the Privacy Act 1988 and Office of the Australian Information Commissioner guidelines and rules that are legally binding. Where necessary, formal Non-Disclosure Agreements will be put into place.


Complaints concerning the collection, disclosure or handling of your Personal Information by Anchoram or breaches of the APPs should be addressed to our Privacy Officer by email at <insert email address>. Any complaint should be first made in writing and include the date, details of your complaint or the alleged breaches, and how you would like your complaint resolved.

Our Privacy Officer will attempt to resolve the complaint within 30 business days but this timeframe may be extended if further information is required from the complainant and/or an involved third-party.

If the complaint is not resolved to your satisfaction, you can refer it to the Office of the Australian Information Commissioner. Such complaints generally are resolved through conciliation.

Privacy Officer

Anchoram Privacy Officer is your first point of contact in relation to privacy-related matters and to assist in our compliance with privacy obligations. The following contact details are provided below if have any queries or wish to contact our Privacy Officer:

Contact details: <insert>; 02 <insert>. Phone: 1300 042 833

Postal address: 11 Swanson Court, Belconnen Australian Capital Territory 2617, Australia.